Warranty information

Please remember that when an item is sold on an exchange basis, these are items where the old unit must be returned, the warranty on the item is not activated until the old unit has been received by us.

​All our products are fully tested on our bespoke, state-of-the-art machinery and are in 100% working order when they are dispatched. If in the unlikely situation you have a problem, please call our helpful staff on 0191 4143730.

​The warranty period for the items we sell can vary. Please check the information provided with each item listing for details.

​Please call us on 0191 4143730 if you have an issue with a product we have supplied, our helpful staff and technical support team will be happy to assist you. We can rectify many issues while the item is still installed on the vehicle.

​If a replacement item is requested this must be paid for before dispatch.

​Items returned under warranty are subject to a full inspection and test. When making a return please send us as much information as possible and include any fault codes you may have.

​A refund will be issued after the inspection and test is complete.

​We do not accept claims for third part cost such as labour, diagnostics or consequential loss. In no event shall the Seller be liable for anything other than the original purchase price of the product(s)/component(s).

For more information see Northcastle Limited Terms & Conditions of Sale, sections 5 & 7.